Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis the operations of our shipping partners. As we await further updates regarding the status of the matter at hand, please be mindful that packages may be subject to any delays. Please feel free to reach out to our customer support for any additional information regarding your order status or shipping procedures. Our team would be more than happy to help and we hope you all stay safe during this time of distress.
We understand you are excited to receive your order, and so are we! However, if you are in the US we do ask that you allow up to 2 - 5 business days for our team to process your order upon confirmation of payment. If you are ordering internationally we do ask you allow 1 - 2 weeks for our team to process your order.
During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
We currently offer free shipping worldwide to specific locations. View all locations here.
If you are within the US you will receive the order within 5-10 business days. If you are ordering internationally please allow up to 2 - 6 weeks due to high demand and Covid-19 pandemic international shipping may be delayed. You can always track your order here.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.